Because the poster will be approved by the customer before it is printed, exchanges will not be allowed on posters.
Our printer has their own tubes and boxes specially made to exact specifications to provide extra rigidity and strength during the shipping process. Unfortunately, they can not avoid all accidental damage. If your package arrives damaged, please call us at (800) 660-2918 immediately and we will reprint and reship within 24 hours. You will need to hold onto your package and it's contents for possible inspection from USPS after we make a claim. We may request a picture of the damage to add to our files.
We accept returns for a refund or exchange within 30 days of purchase. Customers are responsible for the cost of shipping to return the item(s), and will be refunded the purchase amount provided the item is in good, unused condition.
If Kids Sports Posters/Shannon Flaherty Design is at fault (shipped the wrong item, item is damaged), we will cover the return/exchange fees.
After you receive your return number from us, please indicate the return number by inserting a note in the package and shipping it to the address below:
Shannon Flaherty Design
2 Shaker Road
Building B, Suite 103
Shirley, MA 01464